We ask for your understanding that we are unable to process VAT-exempt orders in our online shop, for administrative reasons. For any orders with VAT ID number by export business clients, please contact our sales department directly at vertrieb@trekstor.de.
Please note: VAT-exempt orders are basically possible from a minimum value offer of 500€.
If you wish to make use of your right of cancellation, please send us for a quick processing of returns a message with your order number through our contact form or at support@trekstor.de. If the value of the goods you wish to return is at least 40 Euros, you will receive a return receipt, with which you can send the package with the goods for free to us. If the value of goods is less than 40 Euros, please send the package back to us with sufficient postage.
Please always contact us before returning any goods.
