We ask for your understanding that we are unable to process VAT-exempt orders in our online shop, for administrative reasons. For any orders with VAT ID number by export business clients, please contact our sales department directly at vertrieb@trekstor.de.
Please note: VAT-exempt orders are basically possible from a minimum value offer of 500€.
If you wish to make use of your right of cancellation, please send us for a quick processing of returns a message with your order number through our contact form or at webshop@trekstor.de. If the value of the goods you wish to return is at least 40 Euros, you will receive a return receipt, with which you can send the package with the goods for free to us. If the value of goods is less than 40 Euros, please send the package back to us with sufficient postage.
Please always contact us before returning any goods.
Shipping to Germany:
DHL Pakage: 4,99€
Trans-o-flex: 7.99€ (Battery)
Delivery time: 1-3 workdays
Shipping to other EU-Countries:
DHL Premium: 9,99€
Delivery time: 3-10 workdays
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DHL Europaket: 21,90€
Delivery time: 2-4 workdays
Kindly note that,
we don't send to Switzerland.
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Our PayPal-Account:
webshop@trekstor.de
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If you wish to make use of your right of cancellation, please send us for a quick processing of returns a message with your order number through our contact form or at webshop@trekstor.de. If the value of the goods you wish to return is at least 40 Euros, you will receive a return receipt, with which you can send the package with the goods for free to us. If the value of goods is less than 40 Euros, please send the package back to us with sufficient postage.
Please always contact us before returning any goods. If the device is defective, please use our service portal
TrekStor service portal: https://trekstor.infotip-rts.com
Email: webshop@trekstor.de
Returns Adress:
TrekStor GmbH
Service Abteilung
Berliner Ring 7
64625 Bensheim
Germany
Copyright © 2017 TREKSTOR GmbH „all rights reserved“